So final update from the story started below. After 4 days of procrastination from budgetair.co.uk their final response is........your flight change remains the same. So in effect all the talk about helping find a solution to the absurd time change (leaving at 09:00 and arriving at 21:40) has rendered no change, as I expected. Also because it has taken 4 days, all the decent prices for the 11:45 to 20:55 outward service are finished. Yesterday morning I saw flights for this service at £550. Now they are £700. As the title says, Absolutely Abysmal. Safe to say that I've learnt a painful lesson about using these types of companies to buy airline tickets. When there are no changes, everything goes well. But if the airline changes the schedule, DON'T EXPECT ANY HELP. NEVER AGAIN WILL I USE THIS COMPANY. I'm in the middle of a flight issue with this organisation and so far I'm not happy with what I've seen. Booked an air France flight with them that was meant to get me to my destination at 17:45 after a 9am Heathrow departure. Received an email this morning telling me the chosen flight has been cancelled and I'm now on the same departure but arriving 21:40. Spent over an hour on the phone to Budget Air, only to be told "we'll review other options and get back to you within 4 days". Four days? I know that KLM (same family as air France) have an 11:45 departure that arrives at the same destination at 20:55. Not ideal but better that a 10 hour 40 minute travel day. I'm not confident that I'll get the result I want. Either way, I'll never use Budget Air again.