Charged twice (duplicate tickets)… Charged twice (duplicate tickets) delayed confirmation and now only partial refund (1/3RD OF TICKET PRICE FOR NO FAULT OF MINE!) despite false promises OF COMPLETE REFUND. BUK - 15537281 Booked through their website which went completely blank post transaction and ultimately booked twice! Chased atleast 20 times over past two months,after which they assured complete refund because it was their fault (of course only verbally despite multiple request to send me details of refund). Got refund yesterday, completely shocked as they have not refunded the air fare (only £141/ 488) saying cancellation charges. Duplicate booking due to your inefficient website is it equal to cancellation by customer ? Why should the customer lose money due to your fault? And of course as ever they are not even picking up the phone. Hassled and frustrated as ever. Needless to say will never book with this site again but will continue my effort to fight this fraud at all levels