We are stranded in Australia because of them. Tried to contact them on 15th March (and thereafter) to change our tickets to get home. Emirates agreed we could but it had to be done through Budget air. In the meantime everything locked down. Eventually we got a generic email telling us everything was gonna be alright, advising us to check their website and, believe it or not, trying to sell us another holiday in the future. It ended with let’s make dreams together. Nightmares would be more accurate. We found out off Emirates that the flight had been cancelled- no notification from BudgetAir. Their website told us that if our flight was cancelled we should not contact them but we would automatically get vouchers in a few weeks time. Vouchers won’t get us home. We have had to pay £1200 each for a repatriation flight when we could have got home for about £100 extra if we had been able to change our Emirates booking. What happened was unexpected and unprecedented but BudgetAir were caught with their pants down. If things go wrong they won’t help you. Book direct with the airline in future