From what I've been reading BudgetAir is managed by Travix International BV (in short, Travix) with company head quarters in Amsterdam, Holland. Travix was however acquired or taken over by Trip.com Group which is based in Shanghai, China at the beginning of this year. This therefore means that somebody new is now running the BudgetAir show and if we are now playing by Chinese rules then good luck with getting a refund if you recently purchased tickets and your flights were cancelled. I'm actually down by 18 Malaysia Airline tickets purchased from BudgetAir with no apparent way to contact them as of now, will book directly next time, no more third party agents. BTW, Trip.com Group also operates Skyscanner which is another third party agent selling plane tickets, so BEWARE!!! The above information can be verified via Wikipedia.