Absolute thieves, non-existent customer service, misleading and false information on multiple occasions. The worst travel agent I have ever dealt with. I have had open and helpful lines of communication with the airline for my flights (Philippine Airlines) who have shared screenshots of their systems to show absolute transparency that my money is with BudgetAir. I've been waiting on a refund for airline cancelled flights for over 3 months and have had 1 email from BudgetAir. They also charge extra for 'refund protect' and 'service package premium' which I was a fool to buy - do not bother, it offers absolutely nothing... they just steal your money. I will now only ever go direct to the airline for my bookings and never waste my own money with a travel agent.