*** I WILL NOT USE THIS COMPANY AGAIN *** I have an issue with my flights due to administrative oversight by BudgetAir. And due to Covid19 they have NO customer service phone response. I was stuck. Sent emails waiting for resolution. Initially BudgetAir responded with a confusing mail about refund and 760 days. After that they formally informed me that my flight has been cancelled. I spoke to Emirates Airlines, who were available on the phone during Corvid19, and they confirmed as BudgetAir did NOT re-confirm 21 days prior to departure. BudgetAir booking administration was at fault as Emirates said they informed all travel agents and it seems they did not respond and re-confirm the flight details. Emirates helped and resolve the tickets 24 hours before departure, yet I was still receiving cancellation mails from BudgetAir.co.uk, even though we had already departed from LHR. And I also found out that all the companies are related BudgetAir -> Travix.com -> Trip.Com (and Skyscanner). In the T&C they have a vague protection clause which I am surprised CAA has allowed them to sell tickets in the UK: "BudgetAir.co.uk is not a member of ABTA or ATOL, however rest assured your bookings are protected. Travix International is full IATA accredited and the CAA (who governs the ATOL license) provides IATA agents, meeting their criteria, to act as an 'airline ticketing agents' which means that an ATOL license is not required. If we source a fare via an IATA credited flight consolidator, your purchase is protected under that consolidator's license. You may receive an ATOL license from them directly. Please see the Civil Aviation Authority website. For more details please refer to the footer section on the homepage of our website. Budgetair.co.uk is an IATA member, giving us access to over 200 IATA airline members in order to give you the best fares and the best choice of airlines." This Dutch company which may now be Chinese owned, being allowed to sell tickets in the UK needs to be reviewed by the CAA. UK consumers need fair and concrete protection and a vague statement in your T&C is not protection.