Most unsatisfactory. The cutting ordered and paid for was not carried out and it appeared that, without any reason, when I reported the fact I was disbelieved. I was unable to provide photographic evidence of the uncut full sheet because, in order to advance the job for which the goods were required, I had had to make the required cuts myself.
Subsequent communication with the company was disastrous and they clearly did not bother to read my explanation for not providing photographic evidence of their error and they repeatedly asked the same questions and received the same answers. They eventually employed the 'jobsworth's- defence claiming their company policy of requiring photos
prevented them from satisfying my claim. I could not possibly recommend dealing with this company who still owe me a refund for work contracted, paid for and not completed. Beware!
3 years ago
Merchanting Ltd has a
4.1
average rating
from
1,687
reviews
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