I ordered 3 MDF Primed Wall Panels in Long Grain. The arrival time quoted was 3-5 days. 11 days later after chasing I was told they had been in contact with the external courier, they have advised that they will need to do a depot search. They turned up the next day damaged and wrong item. They sent cross grain not the long grain I had ordered! We had work planned around the quoted arrival time. Call customer services and they reordered the correct ones which was suppose to be overnight deliver. Next day did not arrived, called them again and was told they have been in contact with the external courier, they have advised that they will need to do a depot search. Oddly enough that’s what they told me the first time! Still waiting for item. Unlikely to use them again.