Rather poor communication; a week on from ordering I requested ETA to be told 3.6 Bk decking out of stock. Was offered 4m, accepted; two days later told no Bk in any length, offered anthracite, accepted. Another two days I was asked to confirm anthracite was acceptable, I did. Four further days parcel one arrives black end caps supplied (instead of anthracite) two were damaged due to poor packaging. Two further days parcel two arrived, without ETA or tracking , flat panels were damaged and not anthracite. 26th November order placed, two and a half weeks later I am unable to start the planned project. Hugely frustrating.