Really poor service overall. Avoid unless it's desperate. It took over a month to finally receive an order placed via the Builders Marketplace website using their own PayPal option. After 10 days I enquired about the delay and no one had a clue. Had to call back the following day with details to be told it wasn't their fault and it was my fault for paying the wrong PayPal account - THEIR account and only one available on their site - and that rather than BM arranging a refund, I would have to go to PayPal to request it myself. Meanwhile, I was also expected to pay AGAIN for the item to "definitely go out tonight, so you'll have it in 2-3 days". After another 10 days I had to contact BM once again as the item still hadn't been delivered, and once again, I had to email proof of my order because no one could be bothered to take details over the phone and look it up. The following day I had a call back to say the courier had obviously lost my order, so a new one would be sent out, which I finally received 5 days later.