Avoid using this company at all costs, they are completely incompetent and have the worst customer service I have ever experienced. Trading Standards should take a serious look at this company and their working practices. I wish I had read the reviews prior to ordering from this company. I am not alone in receiving the terrible service they provide. Never again. On their website they proudly state: Our customers are at the heart of our business and we continually strive to deliver excellent customer service and experience. This is not true there is no customer service!! They get back to you three or four days later and then it isn’t what you want to hear. Over 18 emails sent to this company chasing them! Unlike your local builders' merchant, we deliver nationwide. The advantage of using us is that you can pick your delivery day as opposed to it being delivered within a window. Certainly not in my experience!! It’s like throwing darts at a yearly calendar. Delivery: 5 - 7 Working Days more details They have incorrectly put days this should be weeks! If not months!!! They sub out their timber orders to Arnold Laver (at least they did with mine) who have a number of sites across the UK, if you go on their website the timber is cheaper as well. But again be warned the delivery service is pretty bad, as I ended up speaking to them directly on day 31 after placing my order with BSO. They also made promises of the timber is on the van, sorry the driver will exceed his tachograph allowance!!! We will drop off in the morning. Communication is key and all a customer wants is an update, what is happening and when it is arriving, not a complete blackout or shallow promises. To summarise: If you want a late delivery, no communication then use BSO. That, they will guarantee.