I bought seven interior doors in March and one was faulty. E mailed the company and received a reply asking for and image. Which I sent. Then another E mail asking for the door size. That was 15th April, nothing heard since. Can't contact them by phone. Live chat is not fit for purpose. I'm now in the process of taking them to the small claims court and have also informed Trading Standards. Bunch of cowboys thinking they can rip people off and get away with it. I wish that I'd seen the reviews beforehand about their appauling customer service. Late delivery too. AVOID, AVOID, AVOID!!!!!