DO NOT USE As others have said unscrupulous, dishonest. I ordered and paid for an Ideal Standard basin and semi pedestal, the Ideal item code was correct for both the basin & the pedestal on the delivery note (which in fact came from another company,Ideal Bathrooms of Milton Keynes so they are only "brass plating") they both looked correct I couldn't fit for a couple of weeks until my tiler had finished. when I did fit I found that the wrong pedestal had been sent in that it was too deep to fit into the base of the basin. I tried to ring them a few times to no avail, finally getting through last Friday whereupon I was put on hold for 10 minutes then cut off, on ringing them back the answerphone was on, considering they advertise open 24/7 the lines close at 5.00 pm I then filled in their mail request (no e-mail address available) to which I had a reply and after 3 times going back and forth, they are refusing to take any responsibility for dispatching the wrong item to me and will not swap it over giving the excuse "because I have fitted it" I have advised them that as the item codes were correct there was no way of knowing it was the wrong pedestal they sent but still they will not move even though they have not fulfilled the contract and not sent what I had ordered. They are totally dishonest DO NOT USE