In October 2021, I ordered two Grohe taps. 2 days later, only 1 arrived. I chased and chased, and finally they blamed it on their supplier by saying, "will get back to you asap once the supplier come up with the estimated delivery time of missing item". Their invoice said 1-2 days, and it finally arrived 13 days later, and I had to pay my contractor to come back to fit the last tap. What a rubbish company. And then, I stupidly decided to try them again in May 2022. I ordered a radiator, delivery was promised 1-2 days, but 9 days later, still NOT ARRIVED!! And again, they said, "I will chase my supplier and come back to you as soon as possible." Then, nothing, no more communication. Why have I not learnt my lesson? And again, my contractor is waiting around for the radiator to arrive. NEVER, NEVER USE THIS RUBBISH COMPANY AGAIN!!! Items don't arrive as promised. I even gave it a 7-day buffer! Like the other customers have said earlier, BSO is an awful supplier to deal with, and the customer service is impotent, ineffectual, and all they do is blame someone else. I think they copy and paste the same excuse to all their customers. AVOID, AVOID, AVOID or you will suffer greatly at the hands of BSO who obviously does not give a damn about their customers. If there was a negative star rating, I would have given them a negative 5.