I ordered a bathroom radiator from this company over a month ago. After two weeks (14/10/21) I received an email saying that that item had despatched. They did not specify a delivery date or time. I have since been chasing the company via email and phone for an update. Every time I call customer service I get the same response, ‘we cannot trace your order we have to refer a priority tickets to another department that we cannot speak to directly, who will respond to you within 48 hours’. After 48 hours, I hear nothing in response. This has happened three times now. Every time I email, I get no response. I just want to cancel this item now and still cannot get through to anyone who can refund me. It’s disgraceful customer service. Please avoid this company at all costs. Don’t put yourself through the pain.