Absolutely terrible customer service. Ordered a Ladder M8rix on 23rd June as the delivery date was three days and i needed the product the following week (please dont blame Covid or change yor delivery options). After numerous emails over 10 days i eventually got a call stating the package was at the delivery depot as the post code was wrong..it wasnt. They agreed to get in touch with the depot and return the parcel back to sender so i could get a refund, ok great. The parcel arrived at my door and has been sat here waiting was collection ever since. After more emails and calls to this company i am still waiting for somebody to get in touch to sort this out...no replys.