As incompetent as Scottish Power - and that's saying something! I am still waiting for them to take control of my gas supply, five months after my requesting it. Every time I contact them they say it will take 21 days before supply switches, and then when it doesn't, they say it will take another 21 days. The call handlers on the phones do not seem to occupy the same universe as those who look after email, or those who look after Live Chat; they do not communicate with each other, and they contradict each other. Switching supply is supposed to be as simple as a single click. So far, it has taken me nearly six months, and I still haven't succeeded in doing so.