Had such a nightmare with this company, when I first switched over my electric meter wasn't working and they said they couldn't come out to fix it because of covid, that was fine until it turned out my storage heaters didn't work because of this. Tried to get in contact via online chat which was virtually impossible due to my working hours and how long you had to wait in the queue. When I finally got through just before they closed I was informed that I needed an electrician to confirm that my storage heaters didn't work because of the meter. Ended up getting in contact with someone over email but it took weeks for them to tell me someone was going to come out and then I took some leave and they didn't turn up for the appointment without any notice and they had no number for me to call to resolve this. This happened multiple times which was very difficult as I live alone and no one is in most of the time. Eventually this was sorted out and my meter replaced after about 2 months of back and forth over email and I had no heating except a very small fan heater over the whole winter period. Once the meter was replaced I was not informed that I needed a code to set up the key and I ran out of electricity because I had to call back on the morning to get it sorted out, the phone line said I could not call for my situation but I had no other choice. Due to the delay I was without electricity for a whole day. When I tried to leave a complaint I was offered only £10 compensation, no formal investigation or outcome and was informed that they would keep a record of my issues with communication. Very very poor customer service and I will not recommend.