They’re cheap because they’re all online so no one available to help when you need it. We moved into an ex-rental with pay-as-you go meters which we waited two months to have changed. They were upgraded to smart and we were supposed to swap from pay as you go to pay monthly. We have chased almost every day for over a week asking when the plan will change over and they keep telling us they have passed the issue to a different team who will reach out to us but they never do. We are just being fobbed off. There is never any further contact. We aren’t asking for anything ground breaking, only a monthly direct debit.