So to start, I moved into a property a month ago that is supplied electric through Bulb. Recieved letters every week asking to sign up online as a new owner. After going online to sign up I saw they wanted over £130 a month for a 2 bed with 2 people living there. I thought it must be a mistake, I moved from one end of the village to the other and previously paid £55 a month for a 3 bed. I tried ringing for 3 weeks every few days on my dinner break to speak to someone. On hold for over 30 min every time and couldn't get through. Bulb only open the customer line 9-5 (the times everyone is at work). Finally got through after 25 mins on hold, 4 weeks after moving In. The adviser started throwing out high estimates again. Said it was based on previous owners usage. The previous owners had 5 PEOPLE LIVING THERE!!! how can you use that to estimate the cost of 2 people. I told him to check our usage over the past month, he agreed we had barely used any electric (we have an oven and an immersion water heater) and 2 wood burners for heat, so I knew we didn't use a lot of electric, even after confirming himself we don't use anywhere near the amount of electric they wanted to charge us for, he still wouldn't massively drop the price to the amount we needed, saying it was based on the previous owners estimate (even though I had already been through this with him about usage and less people at the property) He eventually only dropped the price £20 saying he would do it just to get me signed up then the price may increase anyway to cover it. Was given no details on the plan, or price increase amount, just tried to make me sign up. I declined to sign up and told him I would pay the outstanding now and go to another company. Adviser refused to give me the amount as it would be sent out in a bill. Looked online at bulbs plan. It's a vari plan, not fixed, the standing rate and unit rate is up there with the most expensive, and it can change at any time. To wrap it up, very expensive, poor pushy customer service, estimated tariffs are pulled from this air with no logic, extremely long hold times on the phone. If this is how they treat a potential new customer, I cant imagine what it's like being an actual customer. AVOID THIS COMPANY