Five complaints raised since January none of those addressed by bulb they basically raise the energy bill to havens say £3100 in debt for energy used by one person and want £209 per month knowing 1) the person is on uc they saw evidence 2) the person has mental health condition raised multiple times to them and them ignoring it completely. They claim they have no start reading not true it was provided at time of switch / move here and they want access to bank accounts so they decide if £209 is affordable from UC. Told them it’s degrading and dehumanising but also for person with limited mental capacity to make decisions this feel downright bullying and discrimination and abusive. Still I attach their exact reply to my sending copies of my benefit payments in the fifth round of complaint. It’s to either use their bank account access service or to use what they describe as a 2-3 month process with StepChange who by the way would never award them payment but would advise debt solution and they’d get nothing based on the income they also know about. Note the last paragraph, we can’t lower from £209 because there has to be payment toward the debt. Because money less than £209 doesn’t exist since January 2021 and I complained endlessly that they prevent me from making monthly payments and begged them. But as I’m ill they just treat me with this same template I have multiple copies of it. This is an actual complaint response and resolution. As for why use could be so high on bill when it’s one person I can’t tell and they clearly don’t want to look into. They gave me panic attack today because I had calls on my phone googled number and it came up as bulb. They have the ability to drive me to the point of wanting to end my life just because of them and their careless dehumanising approach, when fighting a disease is hard they literally convince me that it’s pointless. I’m now in dread they show up tomorrow to replace meter. If they do I call my adviser if I’ll be able to to get them back off but I know they won’t back off. Part of me hope they go against the adviser so they get publicly shamed for their discriminative inhumane practices because it feels they do it repeatedly for so long 11 months because I’m vulnerable and they think they get away with anything. Can’t imagine how they can have good reviews. All along they refused to work with me or allow me make payments they kept chanting to contact StepChange who wouldn’t help them and they cite it takes 2-3 months, and to send them reading from years ago, and they didn’t bother as much as to at least allow payment in between or whatever so it’s not like I wasn’t paying they want £209 or nothing. Abusive and discriminative and they shouldn’t be allowed to trade their helpdesk can’t care less about people and their complaint procedure is dealt on helpdesk and is basically nonexistent. To date they also didn’t give deadlock letter which and their constant disappearance and restarting approach of the issue tells me that is how they avoid ofgem and energy ombudsman complaints because ombudsman need 8 week from complaint raised in energy provider and a deadlock letter and they effectively prevent raising ombudsman complaint with their tactics. Ps - couldn’t upload the screenshot I wanted to include, there’s no means to upload it.