Their accounts are the worst I have ever come across. they sent me 3. A4 envelopes each containing ka bundle of A3 paper (Ie twice,the size of A4) and each telling me I owed them different amount. The office told me the correct amount which I paid. I changed my supplier. 8 months later it received another bundle of paper which reviewed all the gas and electric I had used when I was with them and saying I owed them £81. They said they had been in dispute about the finishing number. I confirmed this with my new supplier and reluctantly paid £51 as they had offered me £30 as compensation. Two days later I received ANOTHER wad of paper giving me the same information! No wonder they are going bust.