I have been with Bulb for a good number of years and had always been pleased with their service. I have, however, had an issue with my Smart Meter for more than a year and have reported the fault on many occasions - and get told the same thing each time i.e. that they have a backlog of people who are experiencing this problem and are working through them. It's a problem with the connection to Smart Hub, apparently. I have heard this explanation and the promise to put things right so many times that I could, by now, work for Bulb's Customer Services and recite this blurb off by heart to any customers who ring in to complain! I have just spent another 15 minutes on the phone, listening to the same excuses. Meanwhile, the show goes on , endlessly - the Smart Meter is not "smart" enough to take readings and I have to provide manual readings in order to try and avoid the recurring estimated readings. I am "over 60" by the way, Bulb.