In fairness to Bulb, they are pretty quick to respond via email. And friendly enough. However....they do pester. And their generic 'send us a meter reading' emails are hounding, and guilt-trippy. Someone used to come and take the readings for me (sent by Bulb) but when they went in to admin, that got cancelled so I got hounded. They also repeatedly tell me to get a smart meter, and that my property is eligible. I'd love a smart meter.....but I have also been told by the fitters that my property is not suitable. Which Bulb know. But Bulb keep telling me I should get one, and that I am eligible. 🤦🏻‍♀️