I like the bulb presentation of energy usage and billing which is a vast improvement on British Gas. However in common with British Gas they are unwilling or unable to resolve the issues I have with the smart meter which is faulty. `British Gas installed it but when it stopped working they just did nothing. Bulb instead of listening to me decided to go through the whole process again and have 12 months later decided that the meter is faulty. If I had bought a product which failed after 6 months I would want the manufacturer to replace it. Basically this smart meter roll out is a joke. I waited for the new generation of SM2 meters so you can imagine my disappointment that the smart meter failed after such a short time. However I did not think it would be impossible to get the fault rectified.....so what its the point of smart meters if they can't be fixed. The meter was installed by British Gas and I think they should have fixed it. However Bulb have assumed responsibility so they should fix it as a matter of urgency.