I switched to Bulb in February 2019 following continual battles with my previous suppliers making frequent errors. Since I joined Bulb, they are nothing like any other energy provider I have used. Firstly, their website is simple to access and use. So simple, it makes their competitors appear old-fashioned. When I engaged with Bulb via the telephone, I was shocked at how quick they answered my call. Furthermore, the call handler was competent, engaging and capable. I was so impressed I recommended Bulb to friends on family; I was awarded £50 for each new customer I referred to switch. In addition to engaging with Bulb representatives by phone, I am impressed by how easy it was to apply for the Government's Warm Home Discount scheme. Furthermore, after the Government announced increases in wholesale fuel prices, Bulb proactively contacted me. Bulb referred me to Citizen Advice, who subsequently processed an application and secured additional funding for my gas & electricity costs. My previous energy suppliers had never proactively informed me that I was entitled to financial support even though they knew I was receiving a low income. This is a prime example of how Bulb is utterly different to its competitors; proactive, competent, and did what they said they would do.