BULB INVITED me to change to normal meter to a smart one. For free!!!! When the engineer came here I had 1pound and 20 p. The period that they took to switch to old to new was COVERED as they said, I didn't need to top up. Today I woke up with no electricity and my card to use in a paypoint arrived yesterday. So they activated my meter today. At 9 o'clock i pay by card 20 pounds and bulb send me an email with a code to top up manually, I entered in the main meter and I waited after 1 hour my electricity was missing still , so I called over the phone and they asked me to pay other 10 pounds and to recall to ask the refunds of the previous 20s. I did the second time the 10 pounds worked so I have now like 9 pounds on my meter. The first payment of 20s is not related to any usage cause "I was covered until they activate my meter". So where are my 20 pounds???? What kind of debit you charged me???? Even if the coverage period was not free(but it was) how I spent 20 pounds?????? 1 week 20 pound 1 bed flat??? I need day by day the usage from the 8th of Jun to today please cause I want my 20s back!! This is thift, fraud Ive emailed them like 10 times and they keep going to ignore it...RUBBISH INCOMPETENT