The service this week has not been up to your usual high standards, your communication systems having failed consistently since the time of our gas meter change by the Wales & West emergency service on 16/17.06.22 due to a serious gas leak. Your assurance at that time that Wales & West would be sending you the last reading on the old meter, which was much lower than the readings we had been sending you due to reading problems, and the opening zero reading on the new meter, which was zero, appeared not to have resulted in your having a basis for a new reading this week. When I put 0003 for the latter: the system rejected it as too low and would not upload a confirmatory image; three images that I then sent you by e-mail were not acknowledged or actioned; two videos and an image sent at your further request yesterday were not acknowledged; an attempt to log into my account today failed, as your system was in maintenance; and a half-hour telephone call at my expense was necessary for me to be reassured that the matter of this month's reading would be resolved.