Communication via phone: They don’t speak clearly, there is noise in the background. Clearly reading from a script. If I hear, ‘your issue is being escalated’ one more time I’ll go nuts. Communication via email: Appears to be a ‘one email address fits all’ situation, despite the Bulb agents individual name and/or department being different. Again, replies seem to use a standard template. *Just like the Bulb replies on Trustpilot - another cut and paste job eh? The latest is I’ve been told they understand the ‘gravity’ of my complaint, and have been asked to describe the problem. MY SMART METER DOESN’T WORK. MY IHD DOESN’T WORK. I DON’T BELIEVE MY BILLS TO BE ACCURATE. These meters were installed on 13/05/22. I have told Bulb umpteen times this is the case. This has been going on for 3 months. How is Bulb calculating my bills? Apparently there was an outstanding balance of £74 that was being investigated - was I being overcharged and how was this calculated? Then via email Bulb threatened to charge me a £15 late payment fee if I didn’t pay by 11th Aug. Then via post Bulb threatened me with this fee if I didn’t pay but this time it said by 17th Aug. So I paid it. Then straightaway I was billed AGAIN. This time for £31.80. So I paid it to avoid late payment fees. Every single time I call or email, I am put on hold, the line is cut off, questions aren’t answered or I’m pawned off to another department. Wait for it, I’ll get a generic ‘sorry to hear you’re unhappy, we’ve asked Trustpilot for you details’ blah blah. SORT IT OUT