Not sure whether competitive or not but excellent customer service, always very helpful, polite, professional staff. Easy to get on the phone (unlike others who after dozens of options never pick up, keep you hanging for hours, then you give up and call following day, and so on for many days, still no human at the other end, very frustrating!). Bulb always responds quickly to email queries too. You get regular email updates and monthly email statements of usage and charges and I like the layout and colour and format of the pages. Excellent company, highly reccomend.