STAY AWAY. DO NOT use Bulb as your supplier. Customer service is terrible and their service is terrible. I called to notify them I wanted to change supplier. I spoke to 4 different people who all told me 4 different things. The best response was my new supplier would take on the debt on the account (the guy who told me literally couldn't give a toss from his tone of voice). Every time I spoke to someone it was like they were all trying to fob me off and get me off the phone as quickly as possible. Finally, the right information, I was told I could only change supplier once the debt was below the monthly payments which was then achieved with an increase in the payment amount. This change in payment was made manually by myself on the settings. However, as soon as this increase in payment resolved the debt they altered my monthly payment to something much lower which then meant I could not change suppliers as the payment was below the debt again. This was done why "their system" and not me as the new amount was in line with my current usage. I'm livid with this mess, why alter someone's account without their permission? This has lasted 4 months. They also do not provide a smart metre as they have no engineers (hence the change). Even using the chat bot, I was unable to resolve my issues. I really question the validity of these 5 stars.