I was informed that my meter was due for a routine meter exchange due to its age. I was asked to send a photo of the meter to confirm what type was required. An appointment was made and I was advised that if the engineer attended and could not gain access I would be charged a £30 fee. At the allotted time the engineer arrived and was shown the meter, he said he didn't have that type and after phoning around could not source one. So, after wasting my time reserving a 4-hour time slot for the work to be done I think that I'm due a £30 fee. After writing my previous 1-star review I was surprised to be contacted by the Bulb customer review team to deal with my old problem meter. From my experience with another large energy supplier, I presumed that my first review would be just filed. To cut a long story short my review was taken on board by Mr. L. and dealt with all aspects of what turned out to be more involved in that a change of meter type and therefore a change of account was required. I was pleased that I only had to deal with one person throughout and so now give Bulb a 5-star rating and award and Mr. L. my customer Service champion award for 2022.