In this difficult time I guess it would be easy to pour scorn on any energy company, and especially Bulb, with the difficulties it is facing. I have been a Bulb customer, with a very slight 12-month break when I moved to the ill-fated PFP Energy on a deal that seemed too good to be true (which it was), almost since they first came on the market. In all that time I have never really had anything but good to say about them. I recently had an issue with my smart meter having an incorrect tariff, which is hardly surprising considering all the changes, both in costs and companies, over the past 12 months. Two calls to Bulb, one on the online chat, which suggested one remedy, and then one on voice, and the problem was resolved in less than 24 hours. One could imagine that the morale of the employees at Bulb would be pretty low right now, but the support team were friendly, helpful and effective, which is a lot more than some other energy companies I could mention, especially British Gas.