In the time we've been with Bulb we have had very few problems, nothing major. Our preference is to stay away from Smart Meters because we don't mind submitting our own meter readings because we monitor our usage. In doing so we have a very good idea of our costs, the only problem is the unit price fluctuations which cause minor problems. I/we think that the amount of money taken through Direct Debt could be a smaller amount, but I guess that won't happen.
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