They are just no words that can describe the pure frustration I’ve experienced with Bulb. After a total of 6 calls and 5 email chains and counting, my issue still hasn’t been resolved as of today. I was only in the property for 3 months and I tried to sign up and set up a direct debit with Bulb several times online. When I finally received a letter from bulb and used the code, I thought I had completed a direct debit online, but I received a text stating I would be charged a late payment fee if a direct debit was not set up by 1st of the following month. So clearly the direct debit was not set up properly, so I called to set up my direct debit over the phone. When this was completed, I specifically asked if I should pay off the balance now so that I am not charged a late payment fee, but customer support assured me that now a direct debit has been set-up that the late payment fee will not be charged. I was subsequently charged a £15 late payment fee because I supposedly did not contribute a single payment despite customer support stating I specifically wouldn’t get fined if I set up a direct debit. I contacted Bulb several times via call and email over this, they even had the audacity to say ‘you could’ve called us to make a payment’ which is exactly what I did but they failed to acknowledge that. I really had to scream and shout about this, but they eventually credited the £15 late payment fee - as I suspect all calls are recorded and they would’ve heard the misinformation fed to me. To make things worse, when I moved out and logged into my online account to submit my final meter readings and make the final payment, it said my online account was now being closed – I had never asked for my account to be closed but it turns out somebody switched energy providers at the address, so it automatically closed my account. As such I did not have the options or functionalities on my account to submit my final meter readings and make any payments. I followed up with calls and emails which came back with unhelpful responses ‘you can do this all online on your account’ or ‘there’s nothing we can do because your account is closed’. Someone had however, managed to update my gas meter reading but not my electricity meter reading, so it’s clearly possible... of course it’s possible! However, I have logged back into my account and seen that updated gas meter reading has been reversed out. I am close to giving up entirely, this company is an absolute joke and I cannot fathom the sheer incompetence of this energy company.