ZERO stars, unfortunately I am forced to leave at least one! Liers, horrid customer service and diluted oils that smell rancid. They shipped my $500+ order. It arrived and it was obvious one or more oil spilled. I opened the box and the oils looked like they had been thrown in. They were every which way. The oil that was not screwed down tightly to begin with had spilled all over all the other oils. It was a huge mess and the oil from the box also leached out onto my carpet and left an oil stain on my carpet. I contact BA (bulk apothecary) and was told to take pictures of the bottle, so I did. Then I was told they BA they saw NOTHING wrong even though you could CLEARLY see the oil spill marks on the inside and outside of the box. I had also told them that their shipping was much later than what my check-out shipping date stated it would be. I opened a few bottles of oils to smell, to see the color and consistency of the oils and I was more disappointing. The oils did not smell fresh, they smelled rancid, the colors of the oils I opened were not correct to the oils name, the consistency was off too. These oils were all diluted and most smelled rancid. I also told BA, that the oils did NOT arrive in glass bottles as stated in your description and told to me when I called BA with questions on some of the oils. I told them I was completely disappointed with EVERYTHING and wanted a refund. I had just traveled back to my main home. When I talked to customer service for the 6th time on the phone. I told the BA I would not be back to the home they shipped the oil too for 20 to 30 days. I was lied to Again and was told that this was OK. BA said they would accept my return and give me a FULL refund once they received the oils back. LIE When I got back to my 2nd home I shipped my oils to BA. I had been calling several time to make sure the company was still honoring there promise to me. I was told with EVERY call that YES I would receive a full refund once the oils are received. What BA did was to lie to me AGAIN. They received the oils and refused to refund me my money. Then I find out by their customer DISservice that they are not going to honor their promise to me. They said they would credit my account but NO refund. I told them no because I do NOT like the poor quality of their oils, that their oils are rancid and diluted. When I saw the refund abount in my account, I saw that they deducted the amount of the oil that spilled all over. That was the reason I was returning the oil in the first place. Because it spilled all over! BA deducted $62.03 for the oil that was not properly tightened down and that leaked all over the inside of the box. They steal my money for their incompetence and spilled oil, for selling me their rancid smelling oils, with the wrong color and consistency. SCAM alert! Read their reviews first. They have 72.1% One star rating. It is to bad you are forced to leave at least a one star rating when they deserve ZERO.