All I have to complain about is the length of time to ship and the customer service. I ordered a gallon of it on March 7th and received it on March 29th. I emailed and called. Someone eventually answered me over email. There is no doubt here something is wrong over there customer service wise. However when the hand sanitizer came it wasnt bad. The hand sanitizer itself is decent, unscented as they said and does the job. It isnt a Purell, but more like a generic store brand hand sanitizer. As for the gallon of hand sanitizer, we have been liberally using it now for a month and it doesnt seem like we have put a dent in that gallon. You really dont need much. I think that gallon will last 6-12 months and its worth it because there is none out there. This isnt a bad company and the product is fair to good. I think they just got overwhelmed. Whatever you do DO NOT order from Art Natural. The hand sanitizer that Art Natural sends smells like gasoline.