I ordered two sets of books in August for my classroom. The first set, a title in English, arrived quickly and with no problems. The second set, however, still has not arrived and it is nearly November. I have reached out several times to Bulk Books, but have still not received my books. They are telling me that my order has been lost, that it can't be corrected, and that a different title will now have to be chosen. When I call and leave messages, I get no reply from the company. Furthermore, I still have not been given a list of possible substitute titles that I could choose from in order to correct the mistake they have made. I am so frustrated and disappointed. I definitely do NOT recommend ordering from them, as they are not reliable.