This was my second order with bulk books. I was very happy with my first order but this one was a far cry from that one. I ordered books in July for an Oct event to make sure I got them in time. My books did not arrive on the expected/requested date nor did I get any notice about when they might arrive. I called 5 times over a period of weeks and left messages (never got a human). I sent emails with no response. On my last attempt, I finally spoke to a live person that communicated she was the only one handling orders. She informed me the books were on back order to which I asked "why wasn't I informed?" In the end she was able to find my books available from another vendor and they are supposedly arriving this week for my event. My event is days away and I now have to carry them in luggage on a plane when I could have shipped them had they arrived on time.