When I first got my order it was wrong. I was missing two of the ball bells from the set. I replied to my order email and told him what happened and they got back to me right away. It turns out there was some kind of mixup and they apologized. They also sent me a nice Hydro flask and some stickers and the replacement box. I thought that was so cool of them. And it totally made up for the screwup with shipping. Anyway I love the product and definitely recommend this company. The product is great and was what I was hoping for and the customer service was fantastic!