I was between buying this bed or a bigbarker. I went with this bed due to it being cheaper, and I’m so sorry I did. Sometimes you do get what you pay for. I got the XL size so it was still a substantial cost and when the bed came in it had several issues. The outer cover had a small hole in it which I noticed opening it so I immediately contacted customer service. I attempted calling, but no answer so I left a voicemail. After a while I realized I could text as well so I tried that. I got a text back the next day asking for pictures which I sent. 3 days later I still didn’t have any response to the pictures, but it was over thanksgiving weekend, so I wasn’t too bothered, but I did text again asking if I should ship the whole thing back or what to do. I received a text later that day that said to open the rest of the bed and if it was ok, they would ship out a new cover. I was happy with that, but when I opened it the waterproof cover was stained and there was a small chunk of memory foam missing from the bed. I decided I should open it all up to see if anything else was defective and opening the waterproof zipper the first time it got so stuck I could not get it to budge. I asked if we could speak on the phone due to all of the issues and sent photos, but no response. The next day the representative text and said “Hello. I am having a new bed shipped out to you.” He then said he didn’t know if I had to send that one back, but would let me know, so I kept all of the packing. I didn’t hear anything so on 12/4 I reached out again. On 12/6 I got a response saying just to keep using that bed and that they were sending out the replacement tomorrow, again. I didn’t hear anything else so this past Monday I reached out again. I got a response saying that Joe had sent out the replacement cover and tracking shows it was received. I didn’t know that I had only been shipped a cover but it was in my mailbox. On Tuesday I sent messages back saying that they had told me a new bed was shipping so I got rid of all the packing materials and wasn’t worried about it anymore. I sent pictures of the texts saying that a new bed was shipping out and to just use the one that I had. I never heard anything back from those messages with the pictures. So yesterday I reached out again asking when they were going to ship the new bed because I had already sent the text confirming they had said that. I got a message back saying that if I wanted the new bed I had to pack this bed up with all of the defective issues and mail it back to them. This is almost a month since I first sent a message. Almost a month I had been waiting on a new bed because of what they said. I would not have even expected a new bed without sending this back if they had not said that. The pros are that the foam does seem nice, thick, and firm so it should be supportive. But both covers had issues there is a small piece of foam missing, and customer service was almost no help. I do have a new outer cover now, but the waterproof cover is still messed up, and now I will just not be buying anything else from this company.