Costumer service was awful. They were very sneaky on how they sold me a bed, and never told me info on it when I went to return it they told me I couldn’t even with the 100% satisfaction guarantee. The day I got the bed I let them know my bulldog did not like it- he wouldn’t go on it. It was a return bed that they sold me (they insisted me to get) since their other ones were sold old. It was a used bed so I thought it was the smell/Oder from another dog why he didn’t like it, as well as it being too small (as I asked before getting it if it would fit his size and they clearly said yes it would.) when getting it, it was small and had another digs Oder in it that my dog did not like! I spend 160.00 on two beds that they recommended me get via chat and then even before the second bed came I let them know something was wrong with the bed that My dog did not like it if I could return it. I let them know that I would never recommend them to dog owners I know as a company they were terrible. Would not recommend.