Since so many people discuss online retailers, wanted to share my feedback about Bunaai. I regularly shop from sellers who advertise on Instagram, and since I am a regular with Farida Gupta and Gulabi Dori, I was flooded with ads from Bunaai. After a lot of consideration, I bought a suit with COD from the store, and it was a very regular shopping experience. I paid on delivery and package was delivered on Sunday. The suit was one size too small and that's where the worst shopping experience started. I was unable to login to the account(which refused to identify my email id, its the same email on which they sent all order details, yet now it refuses to let me sign in or reset password). Then I emailed them my concern, to which they refused to reply on login issue, and just said, we will not return or exchange products on sale, and said they had mentioned it in terms and conditions on website. So they are holding me to ransom on website fine print, refund I still understand, but not even size exchange(alternate size is still showing available on their site). Morever, their customer service banged the call on my face, telling me that we have terms and conditions on site, so we wont do anything. Apart from a worthless suit of about 2.5k, i am left with a bitter taste. I for one always champion the cause of individual sellers over giants like Myntra or Amazon, but I'm sure this would not have happened had i placed my order through any of these channels. And i am still shocked about the curt tone of the customer service, i am have paid, i was polite yet i got the most rude answers from them.