Terrible customer service. Unresponsive and irresponsible customer service. I had purchased 3 of their most premium product and the quality and size was terribly wrong for all of them (i was taken by shock to see such quality of material and work). Had asked for return/ exchange/ credit the same day, they didn't respond for long and when they did they were EXTREMELY rude and unprofessional. they would cut my calls abruptly. Obviously they didnt take the return although it was well in permissible timelines. The CEO also didn't respond although reached out via several channels.
So, shows their culture and responsibility towards their customers, let alone the poor quality products. Since then i have been avoiding looking at their brand wherever they appear, ex: myntra. I do a lot of online shopping across many brands and this is the only brand that irked me so far.
9 months ago
Bunaai.com has a
3.6
average rating
from
1,757
reviews
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