I recently had a disappointing experience with Bunai. I purchased a dress from them, hoping for a decent product, but I received poor fabric quality and encountered fitting issues. Despite reaching out to them for assistance, they flat out refused to exchange the product, leaving me stuck with an unwearable dress. The fitting was atrocious; it felt like I was trying to squeeze into a bra that barely covered my chest area. Even after ordering a larger size, the lack of support left everything hanging out awkwardly, and any attempt to adjust it only made matters worse. When I asked for help, they offered only one solution: exchanging for a different size. But let's be real here, if the bigger size didn't work, why would I want to try another size that probably won't fit either? And to add insult to injury, they wouldn't even provide a pickup service for the return, expecting me to bear the cost of sending it back myself. Their customer service was appalling; instead of addressing my concerns, they were dismissive and unhelpful. If Bunai can't provide proper customer service or quality products, then why bother selling in the first place? Buyers beware, unless you want to waste your money on ill-fitting clothes and subpar service, steer clear of Bunaai .