Haveing always dealt with bunches for there quality I was sad this time I was let down on the delivery ie PhD.at a time I paticurly need them to arrive on the day which a email confirmed. I have never had problem before if they have changed delivery company bunches will loose business it took PhD 3 days for the flowers to arrive and they were left in the porch as the receiver was away.Although PhD text me 2 eve in a row to say they would be the next day it was a email saying( opps sorry) not good choice words the purpose of the flowers was for the 1st anniversary of my friends daughters passing I wanted her to know I was thinking of her on that day .In all fairness to bunches they offered and gave me a full refund for the sake of there business they dont need there delivery contracts letting them down So on this occasion sadly disappointed thankyou