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Anonymous
I thought Bunq was the "Bank of the Free." Turns out, it’s the Bank of Zero Communication and Utter Frustration. One day (The 3rd or 4th day after completing registration) without any warning, my account was abruptly closed. No calls. No emails. No requests for documentation. Nothing. I logged in to find a cold, automated message stating my account was terminated due to “suspicious activity.” What kind of activity? I’ll tell you: my account was used strictly for everyday, legal transactions. - The funds were 100% legitimate, earned through hard work and properly declared. - They were spent entirely in my local area—no strange withdrawals, no cash transactions, not even an ATM visit. - My primary use? Purchasing, shoping, transfer to my another accounts! Bunq is suitable for purchasing transport passes only, i think and only if you grand ma sent you 10$! Despite this, Bunq decided to freeze my money for 30+ days “to cover potential claims or fees.” Excuse me? By law, I’m entitled to access my own money immediately and transfer it to any bank account of my choice. This isn’t Bunq’s property—it’s mine! When I contacted support, I was met with generic, copy-paste responses. No real answers. No solutions. Just endless blocks of text that made me feel like I was talking to a chatbot. The “support team” didn’t investigate or offer any reassurance—they just kept parroting the same phrases, leaving me in financial limbo. What’s worse, Bunq markets itself as a modern, customer-focused bank. In reality, it’s a company that disregards basic service standards, transparency, and user rights. This isn’t banking. It’s a disaster waiting to happen. To anyone considering Bunq: run. There are plenty of other neobanks out there that will actually care about you and your money. Wise, Vivid, BBVA (in Spain) Bunq is unreliable, incompetent, and outright hostile when things go wrong. Learn from my experience—don't trust Bunq with your hard-earned money. If you’ve had similar issues, let’s make this known. Companies like this shouldn’t get away with treating customers like numbers on a screen.
1 week ago
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bunq has a 4.3 average rating from 289 reviews

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