You can never be sure about how your food will be. Either it will be perfect or undercooked, over cooked or cold. Never fails. 9/10 I always have a problem. I usually order the same thing too. I’ve received cold chicken fries and rubbery ones. When I told a worker I’m not sure if they were a manager but when I addressed that they were cold she turned to her coworker and jokingly said, “she said they’re cold even though they’ve been sitting in the warmer” and laughed. I don’t see how my problem was funny. If they had a problem with fixing food they should just do it right the first time.