In short, the reviews on here must be made by themselves! My experience with them was one of total frustration, utter incompetence and professional negligence. They are not licenced and my advice is DO NOT USE THEM if you value your sanity, money and health. Once they get your money they DO NOT CARE! I employed their “services” last November to assist in getting my Malaysian fiancée a visa as I am caring for my very sick father who has advanced stage Alzheimer's. The Visa was refused, so now my fiancée is stuck in Malaysia with nowhere to live and I am stuck in the UK caring for my Dad on my own. We have had to cancel our wedding and guests from around the world have been told the wedding is on hold. Initially, they were very good at prising the fee out of me. I had booked return flights from UK to Malaysia on 26th January to return on 28th March assuming that would be enough time to get the visa (paying for priority). Phone calls were not returned, when I emailed, I got auto reply saying they would reply within 24 hours, which of course they didn’t! All-in-all thoroughly stressful to deal with. On our flights to Malaysia, I had still not received the completed forms and indeed had to wait another week before getting them. The forms were shabbily completed, with mistakes but I assumed the application was generally correct. I had to fly back without my fiancée as she was still waiting. A week later she called, distressed to say the visa had been refused. When I looked at the letter and did some more research, I could see what the problem was. Although I was receiving carers allowance (they had not crossed the correct box), they made no mention of “adequate maintenance” and the visa was refused on that basis. Obviously, I tried to call/email them to discuss and again no answers until I started to threaten legal action (not sure what to do) and negative feedback on websites. A guy called Adam Khan called me, told me UKBA had made a mistake and I could appeal (takes 1 year+) or re-apply and it would definitely be OK, oh and I would get a discount on the fees and a more senior consultant!. I questioned this and asked about “adequate maintenance” and he had no idea what I was talking about! I did get an sms telling me a new invoice of £900 was coming. I told him, it was their fault and it had to be free. He promised to call me on Monday but didn’t, I sent another 2 threatening emails and he called me Wednesday, saying he had been sick and offering free legal fees. I tild him that wasn’t good enough and that Burlow and Spencer needed to pay government fees as well as it was their error. He said a manager would have to call me but of course that will never happen. I understand they are not licenced by OISC and neither are the licensor DDR Legal? This is a short version of what happened so far but they have been a nightmare to deal with, don’t give a damn about their clients and do not have the relevant knowledge to process these matters.