Nothing has been done except a letter which I had too edit for grammatical and punctuation errors, not to mention inaccuracies . I actually want my money back. I haven't even got to the application stage and I am vexed. I cannot get hold of any one at all. My case worker decided to disappear into thin air and no one thought to tell me about it and I was told I was assigned a new case worker, 7 days later. On calling them practically every day I am being fobbed off with "A new case worker will call you back...blah, blah,blah". I cannot believe I was duped. Everything that has been done for my application has been done by me. I paid £1500 to do my own work and research the information for myself. This is tantamount to fraud. I am asking for my money back because this is a waste of my time, money, mental health and well-being. I was hounded for my clientele and once my money was secured, I was left to my own devices. I will be taking this matter further. I have given one star for the review only because there wasn't any option for no stars. The service they provide is ridiculous and in my case relatively non-existent. Bulow and Spencer I want a refund of my money. I don't have this kind of money to throw around. There is nothing you can do or say to make me change my mind about your company, so please do not try; just refund my money. I just needed to paste this blurb they have on this review forum; "Our case handlers and lawyers hold themselves to an extremely high standard, so you can be sure that everything in our power is done to assist you." Ahh...I don't think so! Not in my circumstance they havent!